WATER · FIRE · MOLD · TRAUMA · A NEIGHBORLY BRAND
RAINBOW RESTORATION
FRANCHISE
INSURANCE
Rainbow Restoration is part of Neighborly, the largest home-services franchisor family in the country. That parentage changes one thing most franchisees never think about: who has to be named on your certificate of insurance.
A standard franchise agreement names a fixed list of additional insureds. The Rainbow FDD does something different — it lets the franchisor designate, at any time, any entity with an insurable interest that you then must add. Your certificate is a moving target the parent controls. Understanding that — and the claims-made errors and omissions requirement the FDD also carries — is where a compliant Rainbow program begins.
Rainbow International SPV LLC
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COMPLIANCE REQUIREMENTS
THE AUDIT NOBODY WARNED THEM ABOUT
ERRORS AND OMISSIONS AND THE TAIL TRAP
POLLUTION, MOLD, AND BACTERIA
CUSTOMER PROPERTY DURING PACK-OUT
WHAT IT COSTS
BEYOND THE MINIMUM
FAQs
$1,000,000 per occurrence / $2,000,000 aggregate
GL MINIMUM
$1,000,000 each loss / $1,000,000 aggregate (mold, bacteria, fungi)
POLLUTION LIABILITY
$1,000,000 per claim / $2,000,000 aggregate (claims-made)
ERRORS & OMISSIONS
$1,000,000 to $2,000,000 combined single limit
COMMERCIAL AUTO
$250,000 minimum
BAILEE / BAILOR
ON THIS PAGE
COMPLIANCE REQUIREMENTS
THE AUDIT NOBODY WARNED THEM ABOUT
ERRORS AND OMISSIONS AND THE TAIL TRAP
POLLUTION, MOLD, AND BACTERIA
CUSTOMER PROPERTY DURING PACK-OUT
WHAT IT COSTS
BEYOND THE MINIMUM
FAQs
WHAT A COMPLETE RAINBOW RESTORATION FRANCHISE INSURANCE PROGRAM LOOKS LIKE
SUBCONTRACTOR CERTIFICATE COMPLIANCE ACROSS YOUR FRANCHISE
Rainbow franchisees scale crews up and down with the weather, bringing in 1099 labor for storm and fire surges and specialty biohazard subs for trauma work. Each uninsured subcontractor becomes your payroll exposure at year-end audit and your coverage gap if their work produces a claim.
A lapsed subcontractor certificate is invisible until the carrier finds it — at the audit, where it becomes added premium, or at the claim, where it becomes your uninsured loss. Rikor's subcontractor compliance monitoring tool tracks every subcontractor's certificate in real time. When one lapses, you know before the next job starts — not after the audit bill arrives.
FRANCHISEE QUESTIONS
FREQUENTLY ASKED QUESTIONS
WHAT INSURANCE DOES A SERVPRO OR PAUL DAVIS RESTORATION FRANCHISE REQUIRE?
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For Rainbow specifically, the 2025 FDD (Item 8) requires: Commercial General Liability at $1,000,000 per occurrence / $2,000,000 aggregate; Commercial Auto at a combined single limit up to $2,000,000 but no less than $1,000,000; Pollution Liability at $1,000,000 each loss covering mold, bacteria, and fungi; Workers' Compensation regardless of state law; Bailee/Bailor at $250,000; Errors and Omissions at $1,000,000 per claim / $2,000,000 aggregate on a claims-made basis; and Cyber at $500,000. All carriers must be A.M. Best A-VIII or better, and the franchisor can designate additional insureds over time.
WHAT ENTITY NAME GOES ON MY CERTIFICATE OF INSURANCE?
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Rainbow International SPV LLC, a Delaware limited liability company at 1010 North University Parks Drive, Waco, Texas 76707, a Neighborly company. The FDD lets the franchisor designate any entity with an insurable interest as an additional insured you must add, so the construction is open-ended: Rainbow International SPV LLC, its parents, subsidiaries, affiliates, successors, and assigns, plus any party the franchisor designates in writing. Confirm current designations with your franchise representative.
DOES MY POLICY COVER E&O CLAIMS IF I MISDIAGNOSE THE EXTENT OF WATER DAMAGE?
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Yes — if you carry the errors and omissions coverage the Rainbow FDD requires, and you keep it answerable. E&O (professional liability) covers a claim that you got a professional judgment wrong, like clearing a property as dry when moisture remained. The Rainbow FDD requires E&O at $1,000,000 per claim on a claims-made basis. Because it is claims-made, you must add a tail (extended reporting period) of at least two years to cover claims filed after the policy ends.
WHAT IS BAILEE COVERAGE AND DO RESTORATION FRANCHISEES NEED IT?
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A bailee holds another person's property for a purpose. When your crew packs out a customer's contents during a restoration job, you are a bailee with a legal duty to return the property undamaged. Standard general liability and standard commercial property both exclude property of others in your care. Rainbow requires bailee/bailor coverage at $250,000. Size it to the largest combined inventory you could be holding at once.
WHAT IS POLLUTION LIABILITY AND WHY DO RESTORATION FRANCHISES REQUIRE IT?
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Pollution liability — Contractors Pollution Liability — covers bodily injury, property damage, and cleanup from pollutants released by your work. For restoration, the pollutants are mold, sewage, bacteria, antimicrobial chemicals, and biological material from trauma scenes. A standard general liability policy excludes all of them. Rainbow requires pollution coverage at $1,000,000 and specifically names mold, bacteria, and fungi — appropriate for its biohazard and trauma work.
WHAT HAPPENS AT MY WORKERS COMP AUDIT IF I ADDED CREWS FOR A LARGE LOSS EVENT?
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Workers' compensation premium is based on actual payroll, trued up at a year-end audit. If you add crews for a storm surge and that payroll was not in your estimate — or was coded under a lower-rated class than the trauma or biohazard work being done — the carrier corrects it at audit and bills the difference. That is a premium reconciliation, not a claim denial. Disclose surge payroll up front and ask for a mid-term adjustment to avoid a lump-sum bill.
HOW MUCH DOES RESTORATION FRANCHISE INSURANCE COST PER YEAR?
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A full Rainbow program — GL, auto, WC, pollution, E&O, bailee, and cyber — for an established territory commonly runs $16,000 to $30,000 per year. The required E&O and pollution lines, written in the specialty market, sit at the higher end of restoration pricing. The FDD's Item 7 estimate of $12,000 to $18,000 covers general liability, pollution, workers' compensation, and office insurance, and sits at the lower end once E&O, bailee, cyber, and fleet are added.
WHAT IS PROFESSIONAL LIABILITY AND DO RESTORATION CONTRACTORS NEED IT?
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Professional liability — errors and omissions (E&O) — covers a claim that you got a professional judgment wrong: a moisture assessment, a remediation scope, or a drying decision. A standard general liability policy does not cover professional errors. Rainbow is one of the few restoration brands to require it outright, at $1,000,000 per claim on a claims-made basis — which means you also need a tail to cover claims filed after the policy ends.
DO I NEED WORKERS' COMPENSATION FOR RESTORATION CREWS?
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Yes. The Rainbow FDD requires workers' compensation regardless of whether your state mandates it, with minimum coverage as required by law. Restoration carries real occupational exposure — mold, sewage, biohazards, chemicals, and heavy equipment — so the "regardless of state law" requirement closes the gap a state opt-out would otherwise leave for a field crew.
WHAT A COMPLETE RAINBOW FRANCHISE INSURANCE PROGRAM LOOKS LIKE
A complete Rainbow program starts with two things the FDD makes distinctive: an additional insured list the franchisor controls, and a claims-made E&O requirement most franchisees do not fully understand.
The compliance framework gives you the frame: general liability at $1M/$2M; commercial auto at $1M to $2M; pollution at $1M covering mold, bacteria, and fungi; workers' compensation regardless of state law; bailee at $250K; errors and omissions at $1M/$2M on a claims-made basis; and cyber at $500K — all with a waiver of subrogation, primary and non-contributory, through an A-VIII carrier, naming Rainbow International SPV LLC and any entity the franchisor designates.
The protection lives in the details. Add a two-year tail to the claims-made E&O so a late-filed moisture-assessment claim still has a policy to answer. Confirm the pollution form covers mold as growth and names bacteria and biohazard. Size bailee to a full pack-out. Carry an umbrella sized to your severity and the Key Account certificates the FDD raises limits for. Add the EPLI and third-party crime the FDD leaves out. And keep every surge subcontractor's certificate current — because an uninsured sub is both an audit bill and a coverage gap.
Rainbow franchisees answer the worst day a homeowner has. Your insurance program should be built to answer the worst day yours.
SUBCONTRACTOR RISK
A LAPSED SUB CERTIFICATE IS INVISIBLE UNTIL YOUR CARRIER FINDS IT
Most home service franchisees use independent contractors or 1099 workers at some point. The coverage gap this creates is not obvious until a claim surfaces. When a certificate lapses, your carrier invokes the subcontractor exclusion in your general liability policy. The work was done. The damage is real. The coverage is not there.
Rikor's subcontractor compliance monitoring tool tracks subcontractor certificates in real time. When a certificate lapses, you know before the next job starts — not after the claim comes in.

WADE MILLWARD, CIC
Founder & CEO · Rikor Insurance
Wade Millward has spent 18 years specializing in franchise insurance. He holds the Certified Insurance Counselor (CIC) designation and has reviewed hundreds of franchise disclosure documents across home service, food service, and commercial franchise verticals. He has built coverage programs for Authority Brands franchisees across electrical, HVAC, plumbing, and restoration trades.