top of page

PLUMBING · INDEPENDENT FRANCHISE

ROTO-ROOTER

FRANCHISE
INSURANCE

Roto-Rooter franchisees run two businesses under one franchise agreement. One is plumbing. The other is water damage restoration. Most insure only one of them.


The standard plumbing insurance program covers pipe repair, drain cleaning, and water heater work. It was built for plumbing contractors. It was not built for emergency water removal, structural drying, or the client furniture sitting in your crew's care while the dehumidifiers run for three days.


Roto-Rooter Inc. sets minimum insurance requirements in the franchise agreement. Meeting those requirements opens the door. Understanding what dual-service operations actually expose — and what a single-trade policy leaves uncovered — is where the real protection work begins.

​

READY TO GET COMPLIANT?

Confirm your coverage stack in one call. We'll verify your franchise agreement requirements, review your current declarations, and show you what's missing before the next claim arrives.

JUMP TO SECTION

Compliance requirements

Subcontractors

Completed operations

Mold & pollution

WC audit reclassification

Premium calculation

Beyond the minimum

FAQs

$1,000,000 PER OCCURRENCE

GL MINIMUM

NOT MANDATED

OPERATIONALLY REQUIRED

$1,000,000 EACH ACCIDENT

WC Employers Liability

6400 (PLUMBING)

PRIMARY NCCI CODE

5610 (WATER DAMAGE RESTORATION)

SECONDARY NCCI CODE

IS YOUR COVERAGE
PROGRAM RIGHT?

We'll review your current coverage against Roto-Rooter Corporation's requirements and what your plumbing & restoration operation actually needs.

ON THIS PAGE

Compliance requirements

Subcontractors

Completed operations

Mold & pollution

WC audit reclassification

Premium calculation

Beyond the minimum

FAQs

​

SUBCONTRACTOR CERTIFICATE COMPLIANCE FOR YOUR FRANCHISE

FRANCHISEE QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHAT INSURANCE DOES A ROTO-ROOTER FRANCHISE NEED TO OPEN?

+

At minimum: general liability at $1,000,000 per occurrence on an occurrence form through an A-VII admitted carrier, and workers' compensation at statutory limits with $1,000,000 employers liability. Review your executed franchise agreement for the current complete list. Commercial auto is not mandated in the agreement as reviewed but is operationally required for any franchise running a fleet.

WHAT ENTITY NAME GOES ON MY CERTIFICATE OF INSURANCE FOR ROTO-ROOTER?

+

Your legal business entity is the named insured the LLC or corporation you operate through. Roto-Rooter Inc. is the franchisor and is listed as additional insured where required. These are two separate roles. Never list the franchisor where your entity should appear.

DOES MY PLUMBING FRANCHISE INSURANCE COVER SUBCONTRACTORS?

+

Not automatically. The standard general liability policy includes a subcontractor exclusion that removes coverage for damage caused by independent contractors. An endorsement restores that coverage but only for subcontractors who maintain current certificates of insurance. A sub whose certificate has expired takes the exclusion with them.

WHAT HAPPENS IF MY WORK CAUSES A LEAK NOBODY FINDS FOR MONTHS?

+

Your occurrence-form general liability policy covers this through completed operations. What matters is when the damage-causing event occurred not when the claim is filed. Work completed during an active policy period is covered under that period, even if the claim arrives years later. The risk is a coverage lapse or carrier switch without continuity review.

DOES MY POLICY COVER MOLD THAT GROWS AFTER A WATER LEAK?

+

Standard general liability policies exclude mold. A mold endorsement adds limited coverage, typically $25,000 to $100,000. For sewer work, drain chemical exposure, and restoration work involving mold-affected materials, the contractors pollution liability policy is the coverage written for what the standard general liability pollution exclusion removes.

WHY DOES MY WORKERS' COMPENSATION POLICY NEED TWO NCCI CLASSIFICATION CODES?

+

Roto-Rooter franchisees perform plumbing work NCCI code 6400 and water damage restoration work CnCI code 5610. Each carries a different state rate. A policy built with only the plumbing code leaves restoration payroll misclassified. The workers' compensation carrier corrects this at year-end audit and bills the difference.

DO I NEED WORKERS' COMPENSATION FOR MY 1099 PLUMBERS?

+

Workers' compensation is required for your employees. Independent contractors classified as 1099 are not employees under most definitions. But if a 1099 worker on your jobs cannot produce their own workers' compensation certificate, your carrier treats their payroll as yours at year-end audit and charges premium on it.

DOES THE ROTO-ROOTER FRANCHISE AGREEMENT REQUIRE COMMERCIAL AUTO?

+

The agreement as reviewed does not list commercial auto as a mandate. That does not make it optional. Every vehicle used for a business purpose requires commercial auto coverage. Personal auto policies exclude business use. The absence of a franchise mandate does not create personal auto coverage for business operations.

WHAT IS BAILEE'S LIABILITY AND DO RESTORATION FRANCHISEES NEED IT?

+

Bailee's liability covers property belonging to others while it is in your care, custody, or control. During water damage restoration, your crew moves and stores client furniture, electronics, and personal property. If that property is damaged while in your care, your general liability policy does not typically respond. Bailee's liability is the policy written for that specific exposure.

WHAT IS INLAND MARINE INSURANCE AND WHY DO ROTO-ROOTER OPERATORS CARRY IT?

+

Inland marine coverage also called tools and equipment coverage protects portable equipment away from your fixed location. Dehumidifiers, air movers, extraction units, and moisture meters are not covered by commercial property insurance when they leave your building. Inland marine covers that equipment in transit, on a job site, and inside a vehicle.

What a complete Roto-Rooter franchise insurance program looks like

check.png

A properly built Roto-Rooter franchise insurance program starts with the franchise agreement requirements and builds from them — reflecting both service lines, not just the plumbing side.

check.png

The compliance requirement gives you the starting point: $1,000,000 per occurrence general liability on an occurrence form through an A-VII admitted carrier, plus statutory workers' compensation with $1,000,000 employers liability. Every coverage beyond that exists because the dual-service operation generates exposures the minimum program was not written to address.

check.png

Commercial auto is not optional for any franchise running vehicles on 24/7 emergency calls. Inland marine covers the restoration equipment that leaves your building every day. Bailee's liability covers the client contents in your crew's care during every water damage job. Contractors pollution liability covers the sewer work, drain chemicals, and mold-adjacent materials the standard pollution exclusion removes from the primary policy. Umbrella coverage extends the limits across all primary lines.

check.png

The workers' compensation program requires both NCCI 6400 and NCCI 5610 when the operation includes restoration services. A single-code plumbing program is misclassified for the restoration side of the business. Confirm both codes appear on your declarations page before the policy is bound — not after the audit is issued.

check.png

The Roto-Rooter brand operates across two distinct risk categories. The insurance program should reflect both of them.

SUBCONTRACTOR RISK

SUBCONTRACTOR CERTIFICATE COMPLIANCE ACROSS YOUR FRANCHISE

Most home service franchisees use independent contractors or 1099 workers at some point. The coverage gap this creates is not obvious until a claim surfaces — and by then, the conversation is about who pays rather than what was preventable.


A lapsed subcontractor certificate is invisible until your carrier finds it. When they do, they invoke the subcontractor exclusion in your general liability policy. The work was done. The damage is real. The coverage is not there.


Rikor's subcontractor compliance monitoring tool tracks subcontractor certificates in real time. When a certificate lapses, you know before the next job starts — not after the claim comes in.

READY TO GET YOUR

ROTO-ROOTER

PROGRAM RIGHT?

We'll review your current coverage against Roto-Rooter Corporation's requirements and what your plumbing & restoration operation actually needs.

wade.avif

WADE MILLWARD, CIC

Founder & CEO · Rikor Insurance

Wade Millward has spent 18 years specializing in franchise insurance. He holds the Certified Insurance Counselor (CIC) designation and has reviewed hundreds of franchise disclosure documents across home service, food service, and commercial franchise verticals. He has built coverage programs for Authority Brands franchisees across electrical, HVAC, plumbing, and restoration trades.

bottom of page