CARPET CLEANING · WATER DAMAGE RESTORATION · INDEPENDENT FRANCHISE
VODA CLEANING & RESTORATION
FRANCHISE
INSURANCE
When your crew finishes a carpet cleaning job, the client's rug is still in the room. When your crew finishes a water-damage job, the client's sofa, electronics, and family photos may be sitting in your van or your warehouse.
Those two jobs are different businesses. One puts your hands on a floor. The other puts you in custody of everything that was on it.
A standard cleaning franchise insurance program was built for the first job. It was not built for the second. Understanding where the gap opens — and what the Voda FDD actually requires — is the starting point for a program that protects both sides of your operation.
FPB DNA Cleaning and Restoration LLC
JUMP TO SECTION
COMPLIANCE REQUIREMENTS
DAMAGE TO ITEMS YOU CLEAN
BAILEE EXPOSURE IN RESTORATION
WATER, MOLD, AND POLLUTION
THIRD-PARTY CRIME AND THE HOME
WHAT IT COSTS
BEYOND THE MINIMUM
FAQs
$1,000,000 per occurrence / $2,000,000 aggregate
GL MINIMUM
$1,000,000 per occurrence / $2,000,000 aggregate
PROFESSIONAL LIABILITY
$1,000,000 per occurrence / $2,000,000 aggregate
POLLUTION LIABILITY
$100,000 (FDD minimum)
THIRD-PARTY CRIME
$1,000,000 each accident
WC EMPLOYERS LIABILITY
ON THIS PAGE
COMPLIANCE REQUIREMENTS
DAMAGE TO ITEMS YOU CLEAN
BAILEE EXPOSURE IN RESTORATION
WATER, MOLD, AND POLLUTION
THIRD-PARTY CRIME AND THE HOME
WHAT IT COSTS
BEYOND THE MINIMUM
FAQs
COMPLETE INSURANCE PROGRAM
SUBCONTRACTOR CERTIFICATE COMPLIANCE ACROSS YOUR FRANCHISE
Voda franchisees often bring in independent contractors for overflow cleaning jobs, restoration surge labor, or specialty remediation work. Each uninsured subcontractor becomes your payroll exposure at year-end audit and your coverage gap if their work produces a claim.
A lapsed subcontractor certificate is invisible until the carrier finds it — at audit or at the claim. Rikor's subcontractor compliance monitoring tool tracks every subcontractor's certificate in real time.
When one lapses, you know before the next job starts — not after the audit bill arrives.
FRANCHISEE QUESTIONS
FREQUENTLY ASKED QUESTIONS
WHAT INSURANCE DOES A VODA CLEANING & RESTORATION FRANCHISE REQUIRE TO OPEN?
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The 2025 Voda FDD (Section 7.12) requires: General Liability at $1M per occurrence / $2M aggregate on an occurrence form, primary and non-contributory, with waiver of subrogation and additional insured for FPB DNA Cleaning and Restoration LLC; Commercial Auto at $1M combined single limit for all vehicles; Workers' Compensation at state statutory limits; Employers Liability at $1M/$1M/$1M; Professional Liability at $1M/$2M; Pollution Liability at $1M/$2M with no mold or pollution exclusion permitted; Cyber at $250,000; Employment Practices Liability at $100,000/$100,000 including third-party and $25,000 wage and hour; Third-Party Crime at $100,000; and Bailee's Coverage at $50,000 minimum. All through an admitted A- VII or better carrier. Certificates required 14 days before operations begin.
WHAT IS A JANITORIAL BOND AND DO I NEED ONE FOR MY CLEANING FRANCHISE?
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A janitorial bond is a type of fidelity bond. It typically pays only after an employee is criminally convicted of theft — so a credible accusation with no proof may produce no payment at all. The bond also expects reimbursement from your business after paying the client. Voda's FDD requires a third-party crime policy — not a bond — which pays without a conviction and does not seek reimbursement. The crime policy is the stronger instrument. If you carry a bond for marketing purposes, carry the crime policy for actual protection.
WHAT IS BAILEE'S COVERAGE AND DO I NEED IT FOR RESTORATION WORK?
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A bailee holds someone else's property for a purpose. When your restoration crew moves a client's furniture and belongings out of a flooded room and stores them during the drying process, you are a bailee. Standard general liability does not cover property in your care, custody, and control. Bailee's coverage fills that gap. Voda requires it at $50,000. Operators who regularly run pack-outs or hold client property for extended periods should raise the limit to match the largest realistic contents inventory they might hold at one time.
DOES MY GL COVER AN EMPLOYEE WHO STEALS FROM A CLIENT'S HOME?
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No. General liability excludes employee dishonesty. The coverage for employee theft is a third-party crime policy with a theft-of-customer-property endorsement. It pays without a criminal conviction. Voda requires it at $100,000. For restoration crews who access homes while owners are displaced, Rikor's benchmark is $250,000 on a Loss Discovered form.
DOES MY POLICY COVER MOLD THAT GROWS AFTER A RESTORATION JOB?
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Your contractors pollution liability and professional liability policies are what respond to that claim — provided neither carries a mold exclusion. The standard general liability policy excludes mold. Voda's FDD prohibits the mold exclusion, but that prohibition only protects you if the policy form you bought actually implements it. Confirm both forms have no mold carve-out before binding.
WHAT HAPPENS IF A CLIENT ACCUSES MY EMPLOYEE OF THEFT BUT THERE'S NO PROOF?
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Under a fidelity bond, a conviction is typically required before the bond pays. Without proof, a conviction may never happen. A commercial crime policy responds to theft on a proof-of-loss standard, not a conviction standard. This is why Voda's FDD requires a crime policy rather than a bond, and why the coverage matters most in exactly the no-proof scenario.
WHAT DOES THE FDD SAY ABOUT INSURANCE FOR HOME CLEANING FRANCHISES?
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Voda's FDD is among the most detailed in the cleaning cluster. It sets required limits for ten separate coverage lines — including professional liability and pollution liability, which most cleaning brand FDDs omit entirely. The FDD's affirmative prohibition on mold and pollution exclusions is the most specific FDD pollution language in the cleaning group, reflecting the reality of restoration work.
DO I NEED WORKERS' COMPENSATION FOR A CLEANING FRANCHISE WITH EMPLOYEES?
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Yes. State law requires workers' compensation for any business with employees in virtually every state, regardless of what the franchise agreement says. Voda's FDD requires it at statutory limits with a waiver of subrogation. The classification code matters: cleaning payroll typically falls under NCCI code 9014, and restoration payroll under NCCI code 5610. A policy with only one code will be corrected at year-end audit — that correction is a premium bill, not a claim denial.
WHAT NCCI WORKERS COMP CODE APPLIES TO A RESIDENTIAL CLEANING FRANCHISE?
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NCCI code 9014 applies to janitorial and cleaning services. For Voda operators who perform water damage restoration and mold remediation, NCCI code 5610 may apply to the restoration portion of payroll at a different state rate. Confirm that both codes appear on your workers' compensation declarations page if your operation includes both service lines.
What a complete Voda franchise insurance program looks like
A complete Voda program starts with the most thorough FDD insurance requirement in the cleaning cluster and makes every line of it real.
The compliance framework gives you the frame: GL at $1M/$2M on an occurrence form with primary/non-contributory and waiver of subrogation; commercial auto at $1M; workers' comp at statutory limits; professional liability at $1M/$2M; pollution liability at $1M/$2M with no mold or pollution exclusion; cyber at $250K; EPLI at $100K with third-party and wage and hour; third-party crime at $100K; and bailee's at $50K — all through an admitted A- VII carrier with FPB DNA Cleaning and Restoration LLC as additional insured.
The protection lives in the limits and the form language. Raise bailee's coverage to match what your crews actually move and store. Raise crime to $250,000 on a Loss Discovered form. Verify that your CPL and professional liability policies carry no mold carve-out. Add an equipment floater for tools away from the shop. Scale EPLI as your crew grows. Size an umbrella to the commercial accounts you take on.
Voda's dual-service model is an investment in two businesses. Your insurance program should be built the same way.
SUBCONTRACTOR RISK
A LAPSED SUB CERTIFICATE IS INVISIBLE UNTIL YOUR CARRIER FINDS IT
Most home service franchisees use independent contractors or 1099 workers at some point. The coverage gap this creates is not obvious until a claim surfaces. When a certificate lapses, your carrier invokes the subcontractor exclusion in your general liability policy. The work was done. The damage is real. The coverage is not there.
Rikor's subcontractor compliance monitoring tool tracks subcontractor certificates in real time. When a certificate lapses, you know before the next job starts — not after the claim comes in.

WADE MILLWARD, CIC
Founder & CEO · Rikor Insurance
Wade Millward has spent 18 years specializing in franchise insurance. He holds the Certified Insurance Counselor (CIC) designation and has reviewed hundreds of franchise disclosure documents across home service, food service, and commercial franchise verticals. He has built coverage programs for Authority Brands franchisees across electrical, HVAC, plumbing, and restoration trades.